Reliable and friendly counterman who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience for retail and wholesale customers and technicians. Communication is priority when working with time sensitive jobs for all customers.
Inventory control procedures
Cash handling accuracy
Proficient in MS Office
Mazda, Isuzu, Hyundai, and BMW car knowledge.
Strong Customer Service
05/2010 to Current
Senior Pharmacist TechnicianWalgreens Pharmacy － Colleyville, TxProcessed an average of 450 transactions each day in a timely manner. Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Kept current on market and product trends to effectively answer customer questions. Offered direction and gave constructive feedback to motivate team members. Ordered, stocked, and received inventory on a daily basis and communicated with customer on any delays.
09/2002 to 02/2010
Parts Counterman/ Parts ManagerHancock Auto Groups Hancock Mazda Mesquite Parts & Service Counterman － Mesquite, TXAnswered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Consulted with customers on the latest styles and trends. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Worked front counter, back counter, and wholesale line and built great relationships with all.
02/1998 to 09/2002
Supervisor/ManagerAMC Theatres － Fort Worth, TXRecruited, hired, developed and retained retail talent for the company. Opened and closed the store, which included counting cash drawers and making bank deposits. Oversaw all daily operations of 2 store locations. Inventory control on concession stand merchandise and scheduling for 2 stores. Addressed customer concerns and found the best solution to make the customer happy.
Education and Training
High School DiplomaNolan Catholic High school － Fort Worth, tx
Information TechnologyITT- Technical Institute of Arlington － Arlington, TXInformation Technology Multi-Media Specialist. Data entry, Windows Office, Web Design, were key skills learned.
Associate of Applied Science: General StudiesTarrant Community College － North Richland Hills, TXGeneral Studies While working Full time. Will go back and take recommended classes to improve skills for position.
Goals and Personal Information
I would like a career in the Parts Department. I am currently interested in a position as a counter person. I have great knowledge of Mazdas and Hyundais. Im very dependable and flexible. I was referred to this position by David Pearson who has been a good friend of my fathers for 30 years.