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Contractor - Property Management & Leasing Resume Example

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Professional Summary
High-achieving professional with multiple industry experience which includes Loan Servicing, Property Management, Real Estate and Housing.  Seeking challenging position with room for continued growth and professional development.
Software Skills
  • Microsoft Word/Outlook
  • BlackKnight LPS
  • Lender Network Loan Portal
  • Yardi
  • Blue Moon
  • SharePoint
  • MSP
  • AMN
  • OneSite
  • ​Safe Rent
02/2017 to Current
Property Management & Leasing Contractor Raleigh, NC
Gingko Residential
Fogelman Management Group
BainBridge Properties
  • Conduct all business in accordance with company policies and procedures.
  • Work closely with residents to ensure positive resident and community relations.
  • ​Supervise leasing and maintenance staff.
  • Obtain Quotes for parts and labor.
  • Review lease terms/renewals and concessions.
  • Handled all details of move-ins/move-out.
  • Follow up on work orders to ensure resident satisfaction.
  • Leasing.
  • Rent collection.
  • Compile reports.
01/2015 to 11/2016
HOA Lien Risk Specialist IBM RTP, NC
  • Reviewed all REO lien issues i.e., HOA, COAs, which created a risk to Investor's lien position; Determined actions to secure lien position.
  • Responsible for management of pipeline of 500+ loans.
  • Researched and responded to all requests from Fannie Mae regarding status of delinquent REO foreclosures.
  • Interacted with HOA Attorneys as it related to delinquent accounts and settlements within state statute.
  • Negotiated and approved payments on outstanding HOA liens; Set-up re-occurring payments to ensure outstanding dues were kept current.
  • Interpreted recorded, legal documents, affadavits, HOA Covenants and By-Laws.
  • Verified post-foreclosure servicer responsibilities relating to HOA/(COA) statutes are completed.
  • Recorded pertinent information in all servicing systems.
  • Monitored status of escalations that resulted in negotiations thru Fannie Mae Legal.
05/2012 to 09/2014
Loss Mitigation/ Foreclosure Prevention Specialist CESI Debt Solutions Raleigh, NC
  • Communicated with borrowers and various third parties associated with real estate transactions relating to foreclosures and bankruptcy.
  • Reviewed loans to ensure all proper documentation was received for review for modification (UBA) Uniform Borrower Assistance; (RMA) Request for Mortgage Assistance.
  • Contacted customers as needed to obtain or replace any missing/outdated information on file to ensure most current/accurate information was available.
  • Assisted borrowers to find solutions to maintain homeownership, including HAMP, In-house modifications, re-payment plans, short sales and deeds in lieu, etc.
  • Evaluated customer's financial ability, reason for default, and ability to make payment.
  • Negotiated and formalized repayment arrangements with customers in foreclosure when appropriate.
  • Single point of contact (SPOC) to borrower throughout the loss mitigation, loan modification, & foreclosure process. 
03/2009 to 11/2011
HUD (Section 8) Certified Housing Specialist Durham Housing Authority Durham, NC
  • Responded to oral and written inquiries from Landlords, Participants, Housing Agencies and Other Social Service Agencies.
  • Coordinated with Landlords to ensure both lease obligations and Landlord obligations were in accordance with program.
  • Accountable for service delivery, benefits administration and client management.
  • Reviewed Earned Income Verification and financial statements.
  • Interpreted and applied HUD federal regulations in order to determine eligibility for housing assistance.
  • Determined housing assistance payments (HAP), utility reimbursements, and rent increases in order to satisfy program guidelines.
  • Conducted annual re-examination appointments and inspections.
10/2006 to 11/2008
Leasing Manager Allen & O'Hara Raleigh, NC
  • Prepared, processed, and maintained all leases and lease renewals; account receivables.
  • Effectively managed move ins/outs, for residents in order for clients smooth transition.
  • Worked closely with residents to ensure positive resident and community relations, organized Community activities.
  • Managed  Leasing  and Maintenance staff.
  • Ensured rent was successfully collected.
  • Performed walk thru's of all apartments for assessment of damages to the interior and exterior, if applicable.
Education and Training
Mt. Olive College RTP, NC Business Administration
Client management, Financial Analysis, Negotiations, Benefit Administration, Account management, Skilled Multi-Tasker, Time Management & Sales.
 "Think little goals and expect little achievements. Think big goals and win big success."

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