HIGHLY MOTIVATED, VERSATILE AND DRIVEN INDIVIDUAL, TRANSITIONING INTO THE FIELD OF ENVIRONMENTAL SCIENCE, SAFETY and HEALTH, WITH MORE THAN 20 YEARS' EXPERIENCE IN CUSTOMER SERVICE SETTINGS. Polished, detail oriented professional offering:
*Ten years experience providing internal and external customer support in Life Insurance, Medicare Part B and, Pharmaceutical industries. *
*An unwavering commitment to detail, able to research and document tasks with accuracy. * Personal relationship and partnership building skills. *
*Attentive to listening and solving problems creatively; uses tact and diplomacy to find common ground to achieve win-win outcomes.
01/2015 to Current
Customer Service Advocate IIFarmers New World Life － Columbus, OH
Provide excellence in customer service to policy holders and their families, Field Agents and internal customers. Manage and control communications via written and oral formats.
Follow policies and procedures as outlined by company.
Routinely analyze diverse inquires to determine the proper solution.
Working knowledge of all systems and work queues.
6.83% personal growth increase in overall productivity within first 12 months of job role.
Maintain a productivity level of 104.8% for the first two quarters of 2017.
10/2014 to 01/2015
Policy Issue, Farmers New World LifeKelly Services － Columbus, OH
Clerical work, finalized and prepared hard copy of policy contracts to be sent by different mailing methods.
Developed and executed plan to finish Micro Fish sorting project, prior to year end 2014.