Customer Service Advocate II Resume Example (Farmers New World Life) - Columbus, Ohio

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Farmers New World Life - Customer Service Advocate II Resume Example

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XXXX XXXX
XXXX, Worthington, Ohio 43085 | H: XXX-XXXX-XXX | XXX-XXXX-XXX XXXX@XXXX.XXX
Summary
HIGHLY MOTIVATED, VERSATILE AND DRIVEN INDIVIDUAL, TRANSITIONING INTO THE FIELD OF ENVIRONMENTAL SCIENCE, SAFETY and HEALTH, WITH MORE THAN 20 YEARS' EXPERIENCE IN CUSTOMER SERVICE SETTINGS. Polished, detail oriented professional offering: *Ten years experience providing internal and external customer support in Life Insurance, Medicare Part B and, Pharmaceutical industries. * *An unwavering commitment to detail, able to research and document tasks with accuracy. * Personal relationship and partnership building skills. * *Attentive to listening and solving problems creatively; uses tact and diplomacy to find common ground to achieve win-win outcomes.
Experience
01/2015 to Current
Customer Service Advocate II Farmers New World Life Columbus, OH
  • Provide excellence in customer service to policy holders and their families, Field Agents and internal customers. Manage and control communications via written and oral formats.
  • Follow policies and procedures as outlined by company.
  • Routinely analyze diverse inquires to determine the proper solution.
  • Working knowledge of all systems and work queues.
  • Key Accomplishments:.
  • 6.83% personal growth increase in overall productivity within first 12 months of job role.
  • Maintain a productivity level of 104.8% for the first two quarters of 2017.
10/2014 to 01/2015
Policy Issue, Farmers New World Life Kelly Services Columbus, OH
  • Clerical work, finalized and prepared hard copy of policy contracts to be sent by different mailing methods.
  • Developed and executed plan to finish Micro Fish sorting project, prior to year end 2014.
12/2013 to 09/2014
Cosmetics Counter Manager MACY's Tuttle Crossing Dublin, OH
  • Maintained and cultivated clientele.
  • Managed all functions of business and worked closely with Product Line Manager and MACY's Cosmetic Department Manager.
  • Key Accomplishments:.
  • Obtained 123% of personal sales goal for MACY's.
  • Achieved sales goal three out of five months for Shiseido product line.
07/2011 to 10/2013
Medicare Part B Customer Service Advocate I Blue Cross Blue Shield of South Carolina Columbus, OH
  • Followed government protocol in all aspects of job.
  • Educated Medicare Part B providers how to resolve complex financial, provider enrollment, appeal processing and billing issues.
  • Managed call using a multitude of software programs including, Social Security's Common Working File and The Centers for Medicare and Medicaid website.
  • Key Accomplishments:.
  • Ranked 15 of 43 team members for productivity.
  • Increased productivity by 10.31% within the first year of service and averaged 108.68% productivity, thereafter.
  • Trained peers.
Education and Training
Environmental Science, Safety, and Health Columbus State Community College Columbus, Ohio
Coursework in Environmental Science, Safety and Health, Industrial Pollution and Soils
OSHA 40-Hour Hazardous Waste Site Worker Health and Safety Training