Customer Service Representative constantly striving to exceed customer/employer
expectations by delivering second to none service. Maintain customer loyalty in all initiatives and interactions,
always putting the customer first.
Dedicated to process improvement
Over ten years of customer service experience and prior up-selling experience.
Type: 45 wpm.
Strong problem solving ability
Proficient in customer account software
Provide accurate and appropriate information in response to participant inquiries regarding health plans and 401k benefits-complaint handling
Managed a high-volume workload meeting and exceeding company quotas.
Prior customer service experience and applied knowledge from up-training as Benefits Representative.
Received bonus for Best customer service and call handle time.
Up-trained new staff on how to improve customer interactions.
Customer service experience and multitasking skills.
Verified and updated insurance information.
Referred patients to Patient Assistant Program per financial issue.
Top performer in 2008 and 2010.
First choose candidate to work from home based on performance level.
01/2016 to 12/2016
Patient Care CoordinatorAcariaHealth Pharmacy － Orlando, FL
Submitted orders for Medicare and Medicaid members purchasing over the counter products.
Assisted with training
new hires for current over the counter position.
Updated spreadsheet of orders daily to avoid re-shipments.
03/2015 to 12/2015
Health Insurance AgentTeletech/Florida Blue － Rockledge, FL
Sell and up-sell health insurance to preexisting and new customers, calling to inquire or to attain health
Maintained follow up of new members regarding any changes to plan
Documented in detail all interactions with customers.