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AcariaHealth Pharmacy - Patient Care Coordinator Resume Example

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Customer Service Representative constantly striving to exceed customer/employer expectations by delivering second to none service. Maintain customer loyalty in all initiatives and interactions, always putting the customer first.
  • Dedicated to process improvement
  • Over ten years of customer service experience and prior up-selling experience.
  • Type: 45 wpm.
  • Strong problem solving ability
  • Negotiation competency
  • Proficient in customer account software
  • Provide accurate and appropriate information in response to participant inquiries regarding health plans and 401k benefits-complaint handling
  • Managed a high-volume workload meeting and exceeding company quotas.
  • Used Prior customer service experience and applied knowledge from up-training as Benefits Representative.
  • Received bonus for Best customer service and call handle time.
  • Up-trained new staff on how to improve customer interactions.
  • Used Customer service experience and multitasking skills.
  • Verified and updated insurance information.
  • Referred patients to Patient Assistant Program per financial issue.
  • Top performer in 2008 and 2010.
  • First choose candidate to work from home based on performance level.
01/2016 to 12/2016
Patient Care Coordinator AcariaHealth Pharmacy Orlando, FL
  • Submitted orders for Medicare and Medicaid members purchasing over the counter products.
  • Assisted with training new hires for current over the counter position.
  • Updated spreadsheet of orders daily to avoid re-shipments.
03/2015 to 12/2015
Health Insurance Agent Teletech/Florida Blue Rockledge, FL
  • Sell and up-sell health insurance to preexisting and new customers, calling  to inquire or to attain health insurance.
  • Maintained follow up of new members regarding any changes to plan
  • Documented in detail all interactions with customers.
09/2014 to 03/2015
Benefits Representative Ranstad/Aon Hewitt Orlando, FL
  • Provided accurate and appropriate information in response to participant inquiries regarding 401K savings plan.
  • Managed a high-volume workload meeting and exceeding company quotas.
  • Resolved and average of 75 inquiries in any given week and consistently met performance guidelines in all areas.
A.A Degree: Health Information Technology Eastern Florida State College Titusville, FL Health Information Technology
High School Diploma: Required Subjects Northside Christian School Titusville, FL
Benefits, customer service experience, insurance, purchasing, selling
Additional Information
  • Willing to relocate
  • Authorized to work in the US for any employer
  • Health Insurance License obtained October 2015 to October 2017
  • Completed required sections with a passing score  on first attempt.

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