Have worked as a administrative and customer service expert with over 28 years of experience with a strong focus on personalized service, quality and accuracy. Quickly grasp new skills and apply them for maximum results. Excellent communication skills.
Advanced People/Customer Service Skills
Lead/Trainer for Alorica & Creighton University
Special Projects Leader
Initiated and Advanced the Creighton Online Application Process
02/2012 to Current
Gate Keeper Alorica － Omaha, NE
Lead coordinator for all incoming business orders.
Project lead who assigns all team work assignments.
Customer service support for elevated issues for business customers.
Create weekly progress reports for senior management
07/2014 to Current
Interview SpecialistProfessional Research Consultants (PRC) － Omaha, NESupport PRC as a interview specialist in healthcare market research.
08/2002 to 07/2012
Human Resource SpecialistCreighton University － Omaha, NE
Act as first point of contact for internal and external visitors to the Human Resource Department.
Handle all advertisement for employment in multiple publications and online.
Create new hire letters.
Conduct new employee orientation.
Handled new hire applications and tax documents
Maintain People Admin system.
Conduct interviews for mid-level employment/ Schedule and conduct exit interviews.
Initiated and supported online application process for Creighton
Maintain employee files, all human resource paperwork, and close out files when employees leave Creighton.
Provide comprehensive administrative and customer service support in the area of tuition remission to over 600 employees and family members on a quarterly basis.
Initiate and track the on-line tuition remission application process each quarter including all report generation and payroll questions.
Education and Training
Metropolitan Community College
General studiesCreighton University
General & Medical CoursesMetropolitan Community College