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Alorica - Gate Keeper Resume Example

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XXXX XXXX
XXXX, Ralston, NE 68127 | H: XXX-XXXX-XXX | C: XXX-XXXX-XXX | XXXX@XXXX.XXX
Summary
Have worked as a administrative and customer service expert with over 28 years of experience with a strong focus on personalized service, quality and accuracy. Quickly grasp new skills and apply them for maximum results. Excellent communication skills.
Skills
  • Advanced People/Customer Service Skills
  • Organization
  • Lead/Trainer for Alorica & Creighton University
Accomplishments
Special Projects Leader
Initiated and Advanced the Creighton Online Application Process
Volunteer Advocate
Experience
02/2012 to Current
Gate Keeper Alorica Omaha, NE
  • Lead coordinator for all incoming business orders.
  • Project lead who assigns all team work assignments.
  • Customer service support for elevated issues for business customers.
  • Create weekly progress reports for senior management 
07/2014 to Current
Interview Specialist Professional Research Consultants (PRC) Omaha, NE Support PRC as a interview specialist in healthcare market research.  
08/2002 to 07/2012
Human Resource Specialist Creighton University Omaha, NE
  • Act as first point of contact for internal and external visitors to the Human Resource Department.
  • Handle all advertisement for employment in multiple publications and online.
  • Create new hire letters.
  • Conduct new employee orientation.
  • Handled new hire applications and tax documents
  • Maintain People Admin system.
  • Conduct interviews for mid-level employment/ Schedule and conduct exit interviews.
  • Initiated and supported online application process for Creighton
  • Maintain employee files, all human resource paperwork, and close out files when employees leave Creighton.
  • Provide comprehensive administrative and customer service support in the area of tuition remission to over 600 employees and family members on a quarterly basis.
  • Initiate and track the on-line tuition remission application process each quarter including all report generation and payroll questions.
Education and Training
1984
Metropolitan Community College
General studies Creighton University
General & Medical Courses Metropolitan Community College
Activities and Honors
Volunteer:
Bellevue Christian Center
Desert Ministries
Rainbow House
LaVista West Elementary
Skills
Microsoft Word, Excel & Access 
Accounts payable and receivable
Administrative
Marketing
Customer Service
Travel Arrangments for Senior Management
Payroll
Reports

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