Hawaiian Telcom - Manager Desktop Operations Resume Example
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808 Sample Street, Ewa Beach, HI 96706 | 800-652-8430 C: 800-867-5309 | firstname.lastname@example.org
Versatile IT Manager who thrives in dynamic, challenging and fast-paced professional environments. Dedicated, enthusiastic, and an unsurpassed worth ethic.
06/2016 to Current
Manager Desktop Operations Hawaiian Telcom － Honolulu, HI
- Recruited, hired and trained 7 new employees for the Help Desk and Desktop Operations.
- Developed IT strategic vision and drove key departmental objectives.
- Developed and managed project plans while providing status updates to management.
10/2014 to 06/2016
Help Desk Supervisor Hawaiian Telcom － Honolulu, HI
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Troubleshot and resolved internet connectivity and general software and hardware issues.
12/2006 to 11/2014
System Admin Hawaiian Telcom － Honolulu, HI
- Performed diagnostic tests and repaired malfunctioning hardware and software.
- Diagnosed, installed, configured and repaired computer systems and software.
- Identified inefficiencies and made recommendations for process improvements.
Education and Training
Associates of Applied Science: Technology DEVRY INSTITUTE OF TECHNOLOGY － Addison, IL Technology
ACD, Apple, hardware, customer satisfaction, Ghost, help desk, Microsoft Office, Microsoft Windows, problem solving skills, progress, Desktop Support, troubleshoot,
- Awards and Honors *Awarded a Hui Lanakila Award for being Trust Worthy