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Hawaiian Telcom - Manager Desktop Operations Resume Example

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Danny Sample
808 Sample Street, Ewa Beach, HI 96706 | 800-652-8430 C: 800-867-5309 | sample@email.com
Professional Summary
Versatile IT Manager who thrives in dynamic, challenging and fast-paced professional environments. Dedicated, enthusiastic, and an unsurpassed worth ethic.
Skills
  • Procedure development
  • Strong communication skills
  • Hardware and software upgrade planning
  • Computer-savvy
  • Staff development
  • Change management
  • Troubleshooting and problem solving
  • Team leadership
Experience
06/2016 to Current
Manager Desktop Operations Hawaiian Telcom Honolulu, HI
  • Recruited, hired and trained 7 new employees for the Help Desk and Desktop Operations.
  • Developed IT strategic vision and drove key departmental objectives.
  • Developed and managed project plans while providing status updates to management.
10/2014 to 06/2016
Help Desk Supervisor Hawaiian Telcom Honolulu, HI
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Troubleshot and resolved internet connectivity and general software and hardware issues.
12/2006 to 11/2014
System Admin Hawaiian Telcom Honolulu, HI
  • Performed diagnostic tests and repaired malfunctioning hardware and software.
  • Diagnosed, installed, configured and repaired computer systems and software.
  • Identified inefficiencies and made recommendations for process improvements.
Education and Training
February 1997
Associates of Applied Science: Technology DEVRY INSTITUTE OF TECHNOLOGY Addison, IL Technology
Skills
ACD, Apple, hardware, customer satisfaction, Ghost, help desk, Microsoft Office, Microsoft Windows, problem solving skills, progress, Desktop Support, troubleshoot,
Additional Information
  • Awards and Honors *Awarded a Hui Lanakila Award for being Trust Worthy

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