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Next Generation Services Hawaiian Telcom - Local Manager Resume Example

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XXXX XXXX
XXXX, Honolulu, HI 96701
  • XXX-XXXX-XXX
  • Cell: XXX-XXXX-XXX
XXXX@XXXX.XXX
Summary
An experienced manager and trainer; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals.
Experience
Next Generation Services Hawaiian Telcom Honolulu, HI Local Manager 03/2016 to Current
  • Headed and facilitated the successful completion of multiple MDU projects: 7000 Hawaii Kai, 801 South Tower B, Symphony, The Collections, Keahou Place, Park Lane, Nuuanu Parkside, Residence at Makiki, Birch and Elm, 1506 Piikoi, Keola Lai, Halekauwila, Waihonua, Kolo Place.
  • Conducted the HTTV, HSI, Fiber classes for Station Technicians.
  • Local Union 1357 Executive Board Member Local Union 1357 Unit 1 Chairman Participating in the development of the HT One (OTT) application Advising/testing on the new dispatch system Kloudgin (HtOnTime) for the Customer Ops department Accepted and participating in the Agile Managers (Jump Start Program) with Hawaiian Telcom Supervise field technicians in all aspects of installation and maintenance job functions pertaining to both outside plant facilities and customer premise work.
  • Perform detailed analysis of operating data and trends to identify root cause of problems and implement process improvements.
  • Manage and maintain a staffing model that utilizes demand and routine work results to determine appropriate staffing levels.
  • Development operational plans, programs, and organizational changes to ensure the goals and objectives of the organization are accomplished within the prescribed timeframe and funding parameters.
  • Manage improvement plans and programs to insure timely implementation of process, support system and/or operational changes.
  • Track and analyze performance, productivity, quality and customer contact results and implements action plans with regard to improvements in each category.
  • Monitor and maintain sufficient supply levels Conduct field inspections, quality reviews, safety observations and daily field visits to effectively manage customer commitments and exceed customer expectations.
  • Accountable for all aspects of training and development and compliance to corporate safety policies.
  • Review and Approve submitted time sheets.
  • Directly supervise bargaining unit employees, non-union employees (as directed), contractors or a combination of those mentioned on an as needed temporary basis.
  • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsible for the overall direction, coordination and evaluation of the staff.
  • Responsible for developing all staff to support future technologies and increase their skills.
Hawaiian Telcom Honolulu, HI Station Technician 03/2012 to 03/2016
  • Manage teams of 6-10 technicians on new MDU buildings: Halekauwila, Waihoua, Symphony, and Kam.
  • Schools Holo Lane.
  • Managing crews to install fiber optic cabling, and pre-installation of CPE during construction of building to final completion of the homeowner hand-off.
  • Duties were to work with AOAO, General contractors, contractors, HT project management team, Local manager, to complete work of highest quality and stay on target date of completion.
  • Assists in the training of new station technicians in HTTV class as well as residential/business installations and repairs of HTTV product, HSI, fiber optics, circuits, prefields, and pots.
  • Quality Installation and repairing of HTTV, residential/business HSI, fiber optics, circuits, prefields, and pots.
Automated Lifestyles Hawaii Honolulu, HI Project Manager & Systems Integrator 02/2008 to 03/2012
  • Responsible for managing crews of 6-12 technicians during new construction and renovation of residential homes.
  • Duties were scheduling, assigning workloads, training, supervising, building relations with clients and other contractors.
  • Design and Install Total home control solutions for clients.
  • Systems inlcude Alarm, CCTV, Home theater, lighting control, A/C control, Pool Control, Gate entry systems, Media systems.
  • Installation and termination of cabling: Cat5e, Cat6, Coaxial RG6, Alarm cables, Audio/Video cables, Control wiring.
Pacific Central Electric Honolulu, HI Electrician 02/2008 to 03/2012
  • Responsible for managing crews of 6-12 electricians during new construction and renovation of residential homes.
  • Duties were scheduling, assigning workloads, training, supervising, building relations with clients and other contractors.
  • Installation of rough-in work: lighting, switch/plug outlets, electrical panel, AC disconnect switches, Conduit, running/terminating all types of electrical wiring.
  • Installation of finish work: Dressing/installing breakers in electrical panel.
  • Ceiling fans, lights, kitchen appliances, light switches, plug outlets.
Education and Training
AMX Ace Certified 2009
Design & Installer Denon CI Certification 2009, 2010, 2011
Certifications
Calman Spectracal Video Calibration Certification Lutron Radio RA2 Certification Lutron Homeworks QS Certification Pole Climbing Certified HTTV Trained Station Technician Trained HSI Trained Fiber Optic Trained Fred Pryor Training Seminars: Leadership, Team-Building and Coaching Skills Fred Pryor Training Seminars: Managing Multiple Priorities, Projects and Deadlines
Skills
Agile, Audio, C, cables, cabling, Calibration, Cat5, Coaching, clients, direction, electrical wiring, fiber optics, Leadership, Team-Building, lighting, Managing, new construction, organizational, policies, project management, Quality, Radio, renovation, repairs, repairing, safety, scheduling, Seminars, staffing, supervisory, supervising, switches, switch, Symphony, Technician, Video, wiring

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