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Tata Consultancy Services : Starbucks - L3 Network Engineer Resume Example

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XXXX XXXX
XXXX, Bellevue, WA 98005 | XXX-XXXX-XXX C: XXX-XXXX-XXX | XXXX@XXXX.XXX
Summary

Bilingual Network Administrator offering in-depth understanding of IT infrastructure areas, particularly IT network integration. Detail-oriented self-starter with demonstrated success in initiating, tracking, reporting and closing projects.

Holding 10+ years of experience in Network Administration and have wide knowledge right through design & implementation of network topology, troubleshooting and in enhancement activities.

Education and Training
Bachelor of Engineering, Electronics & Communication Engineering 2004 A.V.C. College of Engineering Mayiladuthurai, TN, India Electronics & Communication Engineering
Certifications
  • (640-801) Cisco Certified Network Associate (CCNA)
  • (642-892) Composite Routing & Switching (CCNP)

  • (642-832) Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)

  • (640-911) DCICN - Introducing Cisco Data Canter Networking

  • ITIL Foundation Version 3

Skills
  • Experience in all router models (Cisco ASR1000 series, 3800, 2800 ,2900 & 3900 series) and Switch models (Cisco Nexus N9k,7k,5k & 2k ,6500, 4500, 3650, 3750, and 2900 series)
  • Experience in WAN routing protocols like OSPF, EIGRP, BGP, and RIP.
  • Experience in WAN technologies like MPLS, VPN, DMVPN and ISDN.
  • Experience in LAN technologies like STP, PVSTP, Ether-Channel & vPC.
  • Experience in Cisco WAN Accelerators (WAE-474, WAE-574, WAE-674)
  • Experience in Wireless Controller (4400 & 5500) and Wireless Access points (Cisco 1142N, 1242AG, 1231AG)
  • Experience in Load Balancer: F5 (LTM), Cisco CSM & ACE. GSS
  • Experience in Firewall: ASA5500 & CSM
  • Experience in VMware NSX
  • Experience in ITIL Framework - Incident, Change and Problem Management in IT Infrastructure Management
  • Hands on in Cisco Meraki Cloud based devices: MX84, MS220 & MR24
  • Network Automation : Ansible
Accomplishments
  • Created Ansible Playbook for Network devices configuration.
  • Designed and implemented LAN and WAN set up
  • Implemented DMVPN across all the Regions (NA, EMEA & APAC)
  • Implemented changes to the existing network as per business requirements
  • Upgrade Hardware / software to the standard codes to avoid bugs.
  • Configuration management of the network devices..
  • Prepared site profiles for all Enterprise sites.
  • Workings as a Technical lead and manage the all the technical issues in shift, escalate the incidents and Change Management when required.
  • Experience in handling Vendors like ISPs, Cisco TAC, Remote Hands & other tools.
  • Manage the Team of 20 & Preparing shift schedule for each month.

 

 

Experience
L3 Network Engineer Apr 2012 to Current
Tata Consultancy Services : Starbucks Seattle, WA
  • Responsibilities Data network team is the SPOC for all level 2 related questions and problems.
  • Provisioning, installing, configuring, monitoring, and managing the Network Equipment used in the operation of the Supported Network.
  • The work involved:
  • Provide LAN and WAN support.
  • Designed and implemented LAN and WAN set up.
  • Implemented Site-to-Site VPN based on business requirements.
  • Implemented DMVPN across all the Regions (NA, EMEA & APAC).
  • Analysing the traffic pattern and provide bandwidth as and when required.
  • Implement changes to the existing network as per business requirements.
  • Upgrade Hardware / software to the standard codes to avoid bugs.
  • Root cause analysis of high severity failures.
  • Work closely with Level 3 engineer to resolve high critical issues and to implement network critical configuration.
  • Configuration management of the network devices.
  • Capture and Analyse network traffic using Wireshark.
  • Preparing link utilization with Orion & Net flow.
  • Implementing and support Wireless environment.
  • Prepared site profiles for all Enterprise offices.
  • Workings as a Technical lead and manage the all the technical issues in shift, escalate the incidents and Change Management when required.
  • Experience in handling Vendors like ISPs, Cisco TAC, Remote Hands & other tools.
  • Manage the Team of 13 & Preparing shift schedule for each month.
  • Participated all the Client meetings: Weekly Meeting, Project Meeting, Incident & Change Management Meetings and Technical Meeting.
  • Hardware:
  • Routers - Cisco ASR 1000, 3800, 3700, 2800, 2600 and 880 series.
  • Switches - Cisco 6500, 4500, 3750,3650 and 2900 series.
  • Nexus Switches - 7000, 5000 & 2000 series.
  • Wireless LAN Controller 4400, 5500.
  • Load Balance: Cisco CSM, ACE & F5.
  • WAAS - WAE-474, WAE-574, WAE-674 WAE-7341, SRE-700,900 series.
  • Meraki - MX-84, MR220 & MR-24
  • Special Software & Tool.
  • Infoblox (IP address management).
  • Net flow (WAN & LAN Utilization).
  • Cisco Secure ACS (Network Device access AAA, RADIUS).
  • Solar Winds (Monitoring).
  • Rivermine (Inventory).
  • Remedy (Incident Management).
  • Splunk (syslog server).
  • NSX tool (VMware Server Management).
  • GSS (Application Load balancer).
  • External DNS.
  • Venafi (Certificate Push).
  • Jira (Work flow management) Operating System Cisco iOS, CAT-iOS, NX-OS.
Network Engineer Aug 2009 to Feb 2012
Tata Consultancy Service:Kimberly Clark chennai, TN
  • Responsibilities Manage, Implement, Support and Troubleshooting LAN, WAN and Wi-Fi network environment.
  • The work involved:
  • Provide LAN and WAN support.
  • Designed and implemented LAN and WAN set up.
  • Implemented Site-to-Site VPN based on business requirements.
  • Problem management on chronic incident.
  • Analyse complex network problems and providing resolutions.
  • Root cause analysis of high severity failures.
  • Work closely with Level 3 engineer to resolve high critical issues and to implement network critical configuration.
  • Configuration management of the network devices.
  • Capture and Analyse network traffic using Ethereal & Wireshark.
  • Preparing link utilization with Vital suite & Net flow.
  • Implementing and support Wireless environment.
  • Maintain and ensure high availability of more than 400 sites across the globe of Kimberly Clark Corporation.
  • Hardware
  • Routers - Cisco series- 3925,2811,3845,3725.
  • Switches - Cisco series - 2950, 3500, 4000, 4500, 6500.
  • WLC 4400, 5500, WiSM.
  • Nexus Switches - 7000, 5000 & 2000 series.
  • WAAS - WAE-474, WAE-574, WAE-674 WAE-7341 Operating System Cisco iOS, CAT-iOS, NX-OS Special Software & Tool.
  • Vital suite (WAN link monitoring).
  • Wireshark (Packet Capture).
  • Net flow (WAN & LAN Utilization).
  • Men & Mice (IP address management)
Network Engineer Sep 2006 to Jul 2009
Wipro Technologies: BT Chennai, India, TN
  • Responsibilities Manage, Implement, Support and Troubleshooting BT Data networks.
  • The work involved:.
  • Implementing various network changes on the Customer routers and switches as requested by the network engineering group.
  • Monitoring & Troubleshooting MPLS VPN, ISDN links.
  • Co-ordinating with service provider and Field engineer in installing various new devices to the customer sites.
  • Responsible for monitoring and managing BT's Customer Network which includes Routers, Switches and all network connectivity.
  • Work with Cisco TAC for chronic issues.
  • Provide operation support to the L1 NOC / Service desk.
  • Implement changes to the existing network as per business requirements.
  • Maintain and ensure high availability of more than 600 customer sites across the globe of BT.
  • Hardware.
  • Routers - Cisco series- 1700, 2811.
  • Switches - Cisco series - 2900, 3500 Special Software & Tool.
  • Remedy (Incident Management).
  • Config Manage (Network Device Configuration Management).
Network Support Engineer Sep 2004 to Aug 2006
Unity Electro System Coimbatore, TN
  • Responsibilities Manage, Support and Troubleshooting Data circuits.
  • The work involved:.
  • Designing, Implementation and Maintenance of data and voice networks in LAN.
  • Installation and Configuration of network devices (Routers, Switches, Wireless access points).
  • Work with Clients to understand their Business requirement and involve in Change and Configuration Management.
  • Planning, execution and documentation activities such as data and voice distribution layout in LAN, IOS up gradation, WAN setup.
  • Project management in the implementation of data and voice structured cabling.
  • Leased line commissioning and coordination work with the service provider.
  • Maintaining Leased lines and ISDN (BRI) line for the customer.
Computer Skills

Computer System                 Programming Languages

Windows OS/Mac/Linux                         Ansible

 

 

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