Abbott Laboratories - Commercial IT/Mobile Project Manager Resume Example
Problem resolution Process improvements
Client assessment/analysis Report generation
Team leadership IT project management
- Successfully managed CLM project in LATAM region
- Established direct communication with Corporate Digital Teams which reduced in half the mobile apps publication time
- Implemented EPD mobile apps compiling and signing process using MCOE resign script as well as Xcode
IOS applications signing and compiling Global EPD AirWatch (MDM) Administrator
LATAM CRM (MI) project lead LATAM CLM project lead
Abbott Park, IL Abbott Laboratories/ Oct 2012 to Current
- LATAM Digital Review Board co-lead and single point of contact for all digital projects.
- Act as BRM for all LATAM digital projects and for Emerging Markets mobile apps.
- Oversaw testing, compiling and signing standalone IOS applications with EPD credential for future deployment via AirWatch using MCOE resign script as well as Xcode.
- Led deployment of commercial analytics QlikView solution for management decision support and field analytics, manage QlikView publisher server for LATAM region.
- Drove LATAM EPD planning, execution and support of mobile CRM and CLM/eDetailing (Mobile Intelligence ) solution in all EPD LATAM affiliates.
- Oversaw iPads/iPhones purchase process in all the affiliates and coordinated users' training.
- Served as a liaison between regional affiliates and EPD's CRM vendor (Cegedim) regarding new tools available for sales representatives, district managers and home office users.
- Monitored SLA compliance in order to measure whether performance characteristics are within specified bounds or if penalties need to be enforced.
- Led the offline testing of all digital material developed by multiple agencies for LATAM region in MI CLM sandbox environment and subsequent material upload into production.
- Trained affiliates' team on how to import sequences and create presentation for internal testing.
- Global EPD AirWatch administrator; created EPD AirWatch group hierarchy for Gmail and Exchange with more than 4,500 devices currently enrolled.
- Kept track of new AW accounts requests and devices enrollment.
- Collaborated directly with all Abbott Mobility teams including operations, implementation and infrastructure.
Round Lake Park, IL Mano a Mano Family Resource Center/ Jul 2006 to Oct 2012
Maderas Tarapaca Feb 1991 to Feb 2005