Operational Excellence &Amp; Logistics Manager Resume Example (Kelvion) - Fort Myers, Florida

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Kelvion - Operational Excellence & Logistics Manager Resume Example

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XXXX XXXX
XXXX Fort Myers, FL 33912 | XXX-XXXX-XXX C: XXX-XXXX-XXX | XXXX@XXXX.XXX
Summary
High-performing Operational Excellence & Logistics Manager offering a thorough understanding of how to bring multiple skillsets to one organization, build and lead a dynamic team while boosting and/or maintaining company morale. Thrives in a leadership role that will extend professional growth and contribute to the growth of a respectable organization.
Skills
  • SAP O2C Processes 
  • ECop Accredited
  •  SnapR access
  • ISO 9001:2015 certified
  • Process improvement strategies
  • Client Solutions
  • Computer-savvy
  • Public Relations
  • Business Process Maps 
  • Small business development
  • Policy/program development
  • Cross-functional team management
  • Staff training & Development
  • Complex problem solving
  • New Business Development
  • Market research and analysis
  • Customer-oriented
  • Rapid learning on systems and job material 
  • Client account managemen
Qualifications
Senior Management, Microsoft Systems, AEB Software Understanding, Customs Documents, Corporate Customer Service, Logistics,  Extensive Call Center Knowledge, Call Monitoring & Scoring, Quality Assurance, Script Writing with QA Points, Marketing Campaigns, Marketing Content Editing and Review, Direct mail, Sales, Credit Disputes, Anti-diversion Investigation, Research, Trade shows and Trade Show Coordination, Creating and Distributing Training Manuals, Conducting Trainings, Export Control, Compliance, Communication, Market Analysis
 
 

Experience
Operational Excellence & Logistics Manager Sep 2015 to Current
Kelvion York, PA
Actively implements supply chain and distribution policies and procedures for domestic and international customers while coordinating import and export activities and shipping and receiving operations with a team of 7 "Union" employees and 1 salaried supervisor to acheive KPI targets.
  • Collabs with leadership to identify, select and define specific improvement projects while coordinating with leaders to eliminate barriers and raise awareness as needed
  • Serves as core member of site leadership team to ensure OE principles are followed and OE objectives are incorporated into practiced processes
  • Ability to prepare or revise procedures, work instructions, forms, and business flowcharts
  • Generated new revenue by successfully applying and obtaining an export license with permissions to ship to a sanctioned location
  • Reviews all  ECCN's and tariff codes provided on NAFTA's, SLI's , Commercial Invoices and Proformas needed for successful export
  • Spearheads cross-functional initiatives to achieve OTD
  • Strengthen company's business by developing and leading implementation and maintaining export control classification processes
    Corporate Customer Service Manager Jun 2013 to Sep 2015
    Spencer Forrest Brentwood, CA
     Managed and optimized corporate customer service, small business processes and methodologies while leading a remote call center with a team of 1 Call Center Director, 1 Call Center Manager and 3 Call Center Supervisors. 
    Customer Service Lead Apr 2009 to Apr 2013
    Outlook Amusements Burbank, CA
    • Provided customer service via telephone in a call center.
    • Handled all escalations, employee reviews while monitoring the call handle time, quality assurance scores, and attendance of approximately 15 reps Yashira McCray - 323-509-9733 Managed the activities of 15 team representatives Created training manuals targeted at resolving difficult customer issues Provided monthly departmental reports to senior management Addressed negative customer feedback immediately Made reasonable procedure exceptions to accommodate unusual customer requests Demonstrated mastery of customer service call script within specified time frames Highlighted Aptitudes Excellent communicator Trade shows Deadline and results-oriented Direct mail campaigns Spreadsheet management Meticulous attention to detail Team management Self-directed Microsoft software proficiency in Excel, Word, Critical thinker Power point
    Education and Training
    Coursework, Performing Arts 2006 The American Academy of Dramatic Arts Los Angeles, CA, USA
    Fine & Performing Arts
    Standard American Speech & Communication 
    Bachelor of Arts, Public Affairs Journalism 2004 The Ohio State University Columbus, OH, USA Emphasis on Public Affairs Journalism, Marketing, Communications and Public Relations. Newspaper writing, Broadcasting and Interview course, Spanish communication
    Operating Systems and Certifications
    •  Microsoft  
    •  Visio
    • SnapR 
    • Accolades Editors Choice Award, National Society of Poetry Academic Achievement Award at Ohio state for academics, Semi-Finalist in Delta Essay Contest for Young Writers at Ohio State, OIE grant to study abroad in Cuernavaca, Mexico, Journalist for The Ohio State Lantern newspaper