Professionally trained Administrative Assistant with experience ensuring high
standards of culturally competent care for a wide variety of patients with diverse needs.
45 wpm Excellent problem solver
Uses proper negotiation techniques to Resourceful and reliable worker
professionally collect money owed by Close attention to detail
our Patients/Guarantors. Hospice and palliative care experience
Ability to receive and express detailed
information through oral and written
Ability to work in a fast paced
Uses proper negotiation techniques to professionally collect money owed by patients/guarantors
Abilities to receive and express detailed information through oral and written communications.
Ability to work in a fast paced environment
Resourceful and reliable worker
Excellent problem solver
Administrative AssistantU.S. Security Associates － Roswell, Ga
Answered and quickly redirected up to 30 calls per hour.
Defused volatile customer situations calmly and courteously.
Managed customer calls effectively and efficiently in a complex, fast-paced and
challenging call center environment.
Oversaw call center employees to ensure customer satisfaction goals were
Met or exceeded service and quality standards every review period.
Patient Access RepresentativeAlice Angels － Springfield, MA
Coded inpatient charts at a rate of Number per hour or Number per day.
Precisely completed appropriate claims paperwork, documentation and system
Correctly coded and billed medical claims for various hospital and nursing
Professionally and courteously verified appointment times with patients.
Verified patients' eligibility and claims status with insurance agencies.
Prepared patient charts, pre-admissions and consent forms as necessary.
Diligently filed and followed up on third party claims.
Bachelor of Science: Bachelor of Science in Health Science.
Administrative AssistantBJ's Wholesale Club － East Point, Ga
Organized all new hire, security and temporary paperwork.
Build and maintained collaborative relationships with both internal and external.
Planned and coordinated logistics and materials for board meetings, committee
meetings and staff events.
Composed and drafted all outgoing correspondence and reports for managers.
Processed accounts receivable and accounts payable.
DUCATION Performed accounts receivable duties including invoicing, researching
chargebacks, discrepancies and reconciliations.