Customer Service Overview The customer service industry covers any profession where there is interaction between a consumer and a product or service provider. The field includes almost anyone operating on behalf of an employer. The customer service resume demonstrates how the candidate adds value and builds relationships to the advantage of a brand. Customer service is one of the largest industries in the world. There isn’t an individual anywhere that hasn’t been involved in it or needed it. That is likely to continue as long as we engage in commerce, making this field one of the most dependable. If you enjoy interacting with people, this is an excellent field. It is an excellent place for developing transferable skills. Customer service can entail on-the-job training in a variety of processes, departments and products that could be usable in other careers. Internal promotion is also common in customer service. Customer Service Resumes Without the appropriate research and tools, you limit your chances of finding the perfect job. LiveCareer can help any candidate find listings, create a customer service resume and cover letter, and get answers about everything from getting through the interview to how to choose a career that fits your personality and lifestyle.